Privacy Policy

Privacy Policy
Last updated: [24/10/25]

Welcome to Pick Your Therapy. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website pickyourtherapy.com and use our services.

This Privacy Policy applies to information we collect via the Website and related services, whether in electronic, paper or other form. By using the Website or providing us information, you accept the practices described in this policy.

We may collect personal and non-personal information from you, including but not limited to:

• Your name, email address, phone number, postal address (if you provide them).
   
• User account information (if applicable).
   
• Payment or billing information (if you purchase services).
   
• Technical information (IP address, browser type, browser version, device information, operating system).
   
• Cookies and usage data (pages visited, time spent, links clicked).
   
• Any other information you voluntarily provide (for example via contact forms, feedback, surveys).
   
• If you are engaging in therapy services, note that we may collect session-related information (see below “Session Notes” section).
  We do not collect health or medical records via the Website unless explicitly stated. If in future we do, we will update this policy accordingly.
   

We use the information we collect for purposes such as:

• To provide, operate, and maintain the Website and services.
   
• To process and fulfil purchases or service requests.
   
• To personalise and improve your user experience.
   
• To communicate with you (e.g., send newsletters, updates, promotional materials if you opt in).
   
• To monitor and analyse usage and trends, and to improve our Website.
   
• To detect, prevent and address technical issues, fraud or misuse.
   
• For the management of therapy sessions and records, including session notes and related documentation (see “Session Notes” below).
  We will only use your personal information for consistent purposes, and where required, with your consent.
   

If you are in a jurisdiction that requires it, our legal bases for processing your personal data are:

• Your consent.
   
• Performance of a contract with you.
   
• Compliance with a legal obligation.
   
• Our legitimate interests (provided those interests are not overridden by your rights).
   

We may share your information with:

• Service providers, contractors or third parties who perform services on our behalf (e.g., payment processors, email communications providers).
   
• In connection with business transfers, if we sell or merge parts of our business.
   
• To comply with legal obligations (e.g., court order, governmental request).
  We do not sell your personal information for profit.
  If we engage in any cross-border data transfers, we will ensure appropriate safeguards are in place.
   

We and our third-party partners may use cookies, web beacons, tracking pixels, device identifiers and other technologies to collect technical information about your use of the Website. You can manage or refuse cookies via your browser settings — note that blocking certain cookies may affect functionality.
We may also use analytics services (for example, to review site traffic and usage) so that we can improve our Website and services.

If you engage in therapy sessions through Pick Your Therapy, we will create and maintain session notes in respect of those services. These notes help us deliver, monitor and manage the therapy services effectively and in compliance with professional obligations. The following applies:

• What session notes are: We will record details such as date/time of session, summary of what was discussed, therapist observations, interventions used, homework or tasks set, referral information (if any), and plans for future sessions.
  For example, good-practice guidance in Australia states that session notes should include the date/time, summary of client sharing and practitioner observation, interventions used, strategies pursued, any referrals and plans for future session ( Home - Australian Counselling Association )
   
• What we do not include: We will avoid recording extraneous or irrelevant personal opinions, derogatory language, or details that are not relevant to your care. We will not include health/medical information or diagnoses unless explicitly agreed and relevant. Home - Australian Counselling Association  
   
• Storage & security: Session notes will be stored in our secure systems with appropriate technical and organisational safeguards (encryption, access controls, backups) to maintain confidentiality.
   
• Your rights: You have rights to access certain information we hold about you; however, depending on the nature of therapy records and jurisdiction, there may be limitations on access to certain internal materials (e.g., therapist’s private reflections).
   
• Retention: We will retain session notes only as long as necessary to provide services, comply with legal and professional requirements, resolve disputes or enforce our agreements. After that, we will securely delete or anonymise them.
   

We will retain your personal information only for as long as is necessary for the purposes set out in this policy — for example, to provide you services, comply with legal obligations, resolve disputes, enforce our agreements, or as otherwise permitted by law. After that we will securely delete or anonymise your data.

We take reasonable organisational and technical measures designed to protect your personal information — for example encryption, access controls, secure servers. However, no internet transmission is ever fully secure or error-free. Please also help protect yourself by using strong passwords and logging out of shared devices.

Depending on your jurisdiction, you may have the following rights:

• Access: You can request a copy of the personal data we hold about you.
   
• Correction: You can ask that we correct or update inaccurate or incomplete data.
   
• Deletion: You can request deletion of your personal data (subject to legal obligations).
   
• Restriction or objection: You can ask us to restrict or object to certain processing of your data.
   
• Data portability: In some cases you can request transfer of your data to another service.
  To exercise these rights, please contact us (see “Contact Us” below). We will respond within a reasonable timeframe and in accordance with applicable law.
   

Our Website is not directed to children under 13 (or under the age applicable in your country) and we do not knowingly collect personal data from children. If you believe we have collected such data inadvertently, please contact us so we can delete it.

We may update this Privacy Policy from time to time. We will indicate the “Last updated” date at the top of the page. your continued use of the Website after those changes will constitute your acceptance of the updated policy.

If you have questions or wish to exercise your rights, you may contact us at:
Pick Your Therapy

Email: pickyourtherapy101@gmail.com
Phone: 0424575817